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Support

All support issues are handled by our dedicated team in a timely manner. We can assist with any type of questions (4.X, 5.X, database, installation, etc). The AASHTOWare Bridge Management software uses Atlassian OnDemand (JIRA) to manage and track all support tickets. Feel free to contact us via our Contact page with any questions or call our support line at (877) 913-1550.

Support is a critical component to ensuring the satisfaction of users as well as identifying areas of needed improvement. Our support team will be available to answer any questions pertaining to AASHTOWare Bridge Management software and will also be an important outlet for providing enhancements opportunities to the Task Force. Our goal is to be a main contributor to making the AASHTOWare Bridge Management software the most efficient and effective product for bridge management.
We offer the following outlets where AASHTOWare Bridge Management software users can obtain assistance:

When submitting support related emails please provide the following information:

  • Please provide user’s full name
  • Company/Agency Name
  • Phone number where user can be reached
  • A detailed description of the problem and / or question

Please feel free to email or call our support team at any time with questions, comments, or ideas that you may have.

System Requirements

BrM 5.2.2 System Requirements

BrM 5.2.3 System Requirements

Third Party Software Controls

We have provided a list of 3rd Party Controls for BrM for your reference. You may download the document below to review these controls. Please note, future versions of the software may require changes to this list. We will supply the updated version of this document as needed on this website and with AASHTO for distribution. Please let us know if you have any questions about 3rd Party Controls being used.

Third Party Software Controls

AASHTOWare Bridge Management Software Issues

The latest known issues with the AASHTOWare Bridge Management software have been posted in detail into our issue tracking system (Atlassian OnDemand) and have been reviewed by the TAG and Task Force members.

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